FAQs (Frequently Asked Questions)

Presale Questions

What currencies do you accept?

Currently, you can make a purchase in EUR (euros), USD (United States Dollars) or GBP (Great British Pounds). As we’re based in the UK, we convert all currencies to GBP but you can pay in your chosen one. For that reason, EUR and USD have small additional fees accounted for in product prices, as we have to pay to convert to GBP.

What payment methods do you accept?

We offer credit/debit card payments through Stripe (no account required, just a card) and also allow you to order through PayPal. PayPal does not require an account if you wish to use a card through PayPal, however to pay with your PayPal balance you will need a PayPal account.

We are constantly looking at adding new payment methods (e.g. cryptocurrencies) but have no plans to add anything else yet. If you have a request, please contact us.

How old do I have to be to purchase from your store?

We require all orders to be in the name of someone that is legally allowed to purchase knives in your local state or country. Usually, this is 18 years old however is different for many countries and states so please check before ordering.

We carry out random checks on orders to ensure the person ordering is who they say they are and are of a legal age. If found not to be, we reserve the right to cancel your order

Are your knives sharp?

All knives we currently sell are sharp, excluding butterfly knives. Butterfly knives are illegal in most countries, however they do not qualify as a knife if blunt.

All of our knives are meant for display purposes only. We cannot take responsibility for any damage caused by or to our products when they are used to cut things. Sharp knives are dangerous.

How long will it take to ship my order?

Normally, all orders are shipped within 2 business days (not weekends). During periods of high order volumes (i.e. around holiday periods) this may increase. You will receive an email with a tracking number as soon as we ship your order. If we haven’t shipped your order within 5 business days, please contact us.

Delivery Questions

How do I track my order?

Normally, in the email you receive when we ship your order, there should be a link to track your order. If not, please contact us and we will provide you with the necessary information. Please note that some orders may not qualify for shipment tracking.

Why does the tracking page say my order is completed, but it hasn’t arrived yet?

When we ship your order, we mark it as complete. This means your order is complete on our end, as we’ve shipped it and finished processing it. It doesn’t mean your order has arrived yet.

How long will it take to receive my order?

Do to shipping and customs arrangements and to offer our products to as many people as possible, orders may take around 14 business days (not weekends) to arrive. If your order does not arrive within 20 business days of being shipped, please contact us and we will contact the shipping company.

What is your refunds/returns policy?

We operate on a flexible 100 day refund and return policy. You can view the full policy here.

You can cancel your order before it has been shipped. Please contact us through a support ticket or email.

If your order arrives and is faulty, please contact us with a picture of the damage. To reduce the risk of this, we individually inspect all orders before they are shipped. However, we may miss small imperfections or damage can occur during shipping. We will have no problem with putting this right for you, usually in the form of a partial refund. A picture is essential for us to do this.

If your order doesn’t arrive within 50 business days (not weekends), the shipping company may have lost it or it could have been taken by customs. Usually, customs writes to you to say they have seized your order. They do not return the order to us. If the tracking on your order hasn’t updated within 20 business days (not weekends), please contact us. We may have to wait an additional 30 days depending on multiple factors before we can do anything. If you receive a letter from your country’s customs agency, please send this to us as well.If you no longer want the item you ordered, please contact us as soon as possible as we are unable to change or cancel orders after they have been shipped.

Which countries do you ship to?

We ship to all countries. The customer must take responsibility for ensuring that our products are legal in their country. We do not take any responsibility for any orders seized by customs or any other consequence of not checking this information before making an order.

How do you store my data, what do you do with it, and is it safe?

We take data security incredibly seriously. Every month, we conduct a full audit of both our frontend (the website) and backend (databases etc.). We use the latest conventions in storing data and tackling data theft. Whatever data you provide us with is protected by (at the *very* least) a very long password. For more sensitive information, for example passwords, we store a “hash” of that password. This means that a “plain text” version of your password is never stored on our servers. For example, if your password was “Password1” (which is a very very very bad password), a mathematical hashing function is run on that string and the hash is outputted. In this case, using the SHA-256 algorithm, the hash we would store (in reality, it’s even more secure than this but it gets a bit to technical then) is “19513FDC9DA4FB72A4A05EB66917548D3C90FF94D5419E1F2363EEA89DFEE1DD”. As you can see, it would be impossible to get the original password (“Password1”) from this string of characters. When you try to log into your account, the password you put into the “password” field on our login form has the same hash function applied to it and the output is compared to the hash we store on our server. If it’s the same, the password must be correct so you are logged in. On top of this, all user accounts with administrator permissions must have two-factor authentication (meaning a device i.e. cellphone belonging to that user must be used in addition to a password). Essentially, you can be assured that your personal information is secure in our hands. To top it off, you can request us to delete all data held about you. Just contact us. So, what do we do with your data? Well, we certainly don’t sell it. When you place an order, we send your name, address and phone number to another party, which dispatches your order. This same information is passed on to a shipping company so that they can deliver your order to the right person.

What happens if customs in my country seizes my order?

If your order is taken/seized by customs, we do not usually reimburse any cost of the order. However, you may contact us in special circumstances and we may issue partial refunds.